FAQs

Find all the answers to your questions here!

Frequently asked questions

Start with clean, dry nails. Apply a thin layer of the included glue, place each handmade NELI nail, then press firmly for 20 seconds. You're ready to go.

Choose the wear that suits you: from a few hours with Gel Pads to around 4 weeks with glue, depending on application and daily activities. With careful removal, your NELI press-ons can be worn again.

No. Our gentle adhesive and careful removal, without the aggressive filing often used in salons, help keep your natural nails protected.

Handmade craftsmanshipEvery NELI nail is designed and finished by experienced nail artists for salon-quality results at home.
Distinctive designsOur collections balance current trends with timeless style, inspired by you and carefully curated by us.
Professional materialsWe choose quality materials for durable, comfortable nails made to keep up with your day.

With Gel Pads, remove any residue and reapply your nails as often as you like. After using glue, gently file away the remaining adhesive before wearing them again.

Yes. For a custom size or design, create and order your personalised press-ons directly: choose your nail-art level, size, shape and length.

Soak them in warm, soapy water for a few minutes, then gently lift them off with the included stick. Your natural nails will be ready for your next set.

Shipping and delivery

We ship our handmade, professional-quality press-ons to beauty lovers worldwide. Can't find your country or region at checkout? Email sav@nelipresson.com and we'll see how we can help.

In France, Chronopost pickup-point delivery costs €3.99 and is free from €85. Tracked home delivery costs €7.99 and is not included in that offer. International rates and free-shipping thresholds vary by destination and delivery method: from €85 for most countries, €93 for Canada, €97 for the UK and certain European zones, and €110 for the US. The exact rate for your address appears at checkout.

Standard NELI sets are handmade to order. Please allow 2–5 business days for preparation; fully customised creations take around 2 weeks for production and dispatch. We make and ship orders on business days only, excluding weekends and public holidays. Once your parcel ships, we'll email you a tracking number. Estimated delivery times and shipping charges appear at checkout. In France, pickup-point delivery is free from €85; international thresholds vary by destination.

Carriers can take 1–2 business days after dispatch to update tracking. If nothing changes a few days after your shipping confirmation, email sav@nelipresson.com with your order details and we'll help.

Returns and exchanges

For hygiene and safety, we accept returns or exchanges within 14 days only if the package is unopened. We cannot accept returns or refunds for a size-selection error. Please check your order and use our size guide before purchasing.

If an item arrives damaged or defective, please email sav@nelipresson.com as soon as possible. Our team will guide you through the next steps and resolve the issue with care.

Payments and security

We accept Visa, Mastercard, American Express and Cartes Bancaires, plus Apple Pay, PayPal and Shop Pay. Depending on your country, Bancontact, BLIK, EPS, iDEAL | Wero, Klarna, MobilePay or TWINT may also be available. Your available options appear at checkout.

For details on how payments are processed securely, please read our Terms of Service and Privacy Policy.

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