Privacy policy
Last Updated: 09/05/2026
NELI operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (hereafter the “Services”). NELI is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase, or otherwise interact with us. In the event of any conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy regarding the collection, use, and disclosure of your personal information shall prevail.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the terms regarding the collection, use, and disclosure of your personal information described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or could reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or rendered non-identifiable, meaning it cannot reasonably be linked to you. We may collect or process the following categories of personal information:
Contact Information including your name, address, billing address, shipping address, phone number, and email address.
Financial Information including credit or debit card numbers, bank account details, payment confirmation, transaction details, and other payment-related data.
Account Information including your username, password, security questions, preferences, and settings.
Transaction Information including products viewed, added to cart, purchased, returned, exchanged, or canceled, and past transaction history.
Communication Information including any messages or content you send us, for example in customer support inquiries.
Device Information including your device type, browser, network connection, IP address, and other unique identifiers.
Usage Information including your interactions with the Services, such as access times, pages visited, and actions taken.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you create an account, access or use our Services, communicate with us, or otherwise provide personal information.
Automatically through the Services via your device when using our website or services, and through cookies and similar technologies.
From our service providers when they perform services on our behalf (e.g., payment processing, data analysis, customer service).
From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, including fulfilling our contract with you, processing payments, handling orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and maintaining your account, organizing shipments, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience—for example, by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying online ads about products or services on the Services or on other websites, based on products you previously purchased or added to your cart, as well as your other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in discovery proceedings, potential or ongoing litigation, or other legal processes, and to enforce our terms or policies or investigate possible violations thereof.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:
With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, processing, and shipping).
With business and marketing partners to provide marketing services and deliver advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to ask us not to share your information for the purpose of displaying targeted advertising and marketing content based on your online activity across different merchants and websites.
When you instruct us to, submit a request, or otherwise consent to the disclosure of specific information to third parties—for example, to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or generally within our corporate group.
As part of a business transaction such as a merger or bankruptcy filing, to comply with applicable legal obligations (e.g., subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, or to protect or defend the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information related to your access to and use of the Services to provide and improve them. The information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and enhance the Services.
Additionally, to protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and insights from your interactions with our store, other merchants, and Shopify. To deliver these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is the controller of your personal information and is responsible for handling your requests to exercise your rights regarding the use of your personal data for these purposes. For more information on Shopify's use of your personal information and your rights, please refer to Shopify's Consumer Privacy Policy. Depending on your location, you may be able to exercise certain rights regarding your personal information via Shopify's Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Any information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or those platforms, with no limitation on how we or third parties may use it. Our inclusion of such links does not imply any endorsement of the content on these platforms, or of their owners or operators, unless otherwise stated on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) personal information related to individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or infallible and we cannot guarantee “perfect security.” Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period of your personal information depends on various factors, such as the need to retain the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce any agreement or applicable policy.
Your Rights and Choices
Depending on your place of residence, you may have certain or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may deny your request within the limits authorized by law:
Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party under certain circumstances and with certain exceptions.
Right to object to the sale or sharing for targeted advertising. Depending on your place of residence, you may have the right to object to the “sale” or “sharing” of your personal information or to opt out of targeted advertising.
If you reside in the United Kingdom or the European Economic Area
Subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:
Right to object to processing and restrict processing: You may have the right to request that we cease or limit the processing of your personal information for certain purposes.
Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent. If you withdraw your consent, the legality of processing based on your consent before its withdrawal will not be affected.
You can exercise these rights at the designated locations on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and your rights, including data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting such a request from an agent, we will require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the time limits provided by applicable law.
Complaints
If you wish to file a complaint regarding our processing of your personal information, please contact us using the contact information below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the contact details below or by filing a complaint with your region's relevant data protection authority. For the EEA, you will find a list of supervisory authorities responsible for data protection here.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or where applicable, any equivalent contract issued by the UK's competent authority—unless the transfer is made to a country recognized as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by email at contact@nelipresson.com or at the following postal address:
HNZ STUDIO
138 avenue Victor Hugo
75016 Paris
France
For the purposes of applicable data protection legislation, HNZ STUDIO is the controller of your personal information.
